Terms of Use

Provider

GreenVend UG (haftungsbeschränkt)
Bredtschneiderstr. 14
14057 Berlin, Germany
Email: [email protected]
Further company details: Imprint

1. Licence

The game is licensed, not sold, to you. We grant you a personal, non-exclusive, non-transferable licence to install and play it on devices you own or control, for personal, non-commercial use, within the usage rules of the store you got it from. You may not copy, modify, reverse-engineer, resell, sublicense or redistribute the game, or circumvent its purchases or ads, except where applicable law expressly permits it.

The game, this website, the name "The Untitled Puzzle Game", its logo, levels, texts, sounds and design remain our property or that of our licensors. Sharing your own screenshots, videos and streams of the game is welcome.

2. Eligibility

You must be at least 16 years old to play the game, or have the consent of a parent or legal guardian, who is then also responsible for any purchases.

3. How the game works, and its limits

Levels are solved with your phone's sensors, camera, microphone, location and system settings. What works, and how well, depends on your device, its sensors, your operating system and your settings. Where a phone lacks something a level needs, the game uses an alternative where one exists. Some levels can only be solved at certain times or places, or need you to wait. We do not guarantee that every level can be solved on every device or at every moment.

Your progress is stored on your device only. There is no account and no sync to our servers, so we cannot recover it if you uninstall the game, reset your phone or clear its storage. See our Privacy Policy.

4. Play safely

Some levels ask you to move, make noise or go outside. Please use common sense:

• Be aware of your surroundings, traffic and other people. Never play while driving, cycling or operating anything. A level that needs you to travel fast is meant for passengers.
• Respect private property, local laws and other people's privacy, including when you point the camera at the world.
• Hold your phone securely when you shake, turn, knock on or tilt it. Never throw it, and don't knock hard enough to damage it.
• Keep headphone volume at a comfortable level, and be considerate about noise.
• Don't do anything that could put you, others or your phone at risk to solve a level. No level requires it.

Photosensitivity warning: the game uses flickering and glitching visual effects. A very small percentage of people may experience seizures when exposed to flashing lights or patterns. If you or anyone in your family has a history of epilepsy or seizures, consult a doctor before playing, and stop playing immediately if you feel unwell. Turning on your phone's "reduce motion" setting calms most effects.

5. Hints and ads

The game is free to play. Each level has three hints. The first is free; the second and third can be unlocked by watching a short rewarded video ad each, or are included with unlimited hints (section 6). A hint is unlocked only if the ad is watched to the end, and only if an ad is available; we can't guarantee that one always is.

Ads are provided by third parties. We are not responsible for their content or for offers you follow from an ad; contracts you enter into from an ad are between you and the advertiser. In the EU/EEA, the UK and Switzerland, you decide in the consent form whether ads may be personalised; see our Privacy Policy.

6. Purchases and subscriptions

The game offers optional in-app purchases. Prices, what each one includes, and for subscriptions the billing period and any free trial, are shown in the game and in the store before you buy. Purchases are made and billed through the App Store or Google Play under their terms, and are tied to the store account you used.

One-time purchases

One-time purchases, such as unlimited hints, are yours for as long as the game is offered and can be restored on other devices with the same store account using "Restore purchase" in the game.

Subscriptions

• A subscription renews automatically at the end of each period, and your store account is charged for the next period, unless you cancel at least 24 hours before the current period ends.
• If a subscription starts with a free trial, it turns into a paid subscription when the trial ends unless you cancel before then.
• You manage and cancel subscriptions in your App Store or Google Play account settings. Deleting the game does not cancel a subscription. After cancelling, you keep access until the end of the period you've paid for.
• If the price of a subscription changes, the store informs you in advance and, where required, asks for your consent before you're charged the new price.

Refunds and withdrawal

Refunds are handled by Apple or Google under their refund policies, as we don't have access to your payment. If you are a consumer in the EU, you generally have a statutory right to withdraw from a purchase of digital content or a digital service within 14 days. For digital content that is delivered immediately, this right expires once delivery begins with your express consent and your acknowledgement that you lose the right of withdrawal, as confirmed in the store's checkout. Your other statutory rights remain unaffected.

Purchased items have no cash value and cannot be exchanged for money or transferred, except where the law requires otherwise.

7. Acceptable use

Do not use the game or the website to violate any law, and do not try to cheat purchases or ads, disrupt the game or the website, or gain unauthorised access to our systems.

8. Warranty and liability

If you are a consumer, your statutory warranty rights for digital products apply.

We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz), and where we have given a guarantee. For slight negligence, we are liable only if we breach an essential contractual obligation, meaning one that must be fulfilled for the contract to be properly performed and that you can regularly rely on. In that case, our liability is limited to the damage that is foreseeable and typical for this type of contract. Otherwise, we are not liable for slight negligence.

9. Changes to the game and these terms

We may update the game to fix bugs, add, change or rebalance levels and hints, or comply with legal and store requirements. Changes to what you've paid for will not reduce what a purchase or an active subscription includes during the time you've paid for, except where required by law or a store.

We may update these terms, for example when features or legal requirements change. Changes apply from the date shown under "Last updated". If a change materially affects you, we will tell you in the game or on this website before it takes effect.

You can stop playing at any time by uninstalling the game (and cancelling any subscription in your store account). If we discontinue the game, we will give reasonable notice where possible.

10. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country where you habitually reside.

If you are a merchant (Kaufmann), a legal entity under public law, or have no general place of jurisdiction in Germany, the courts of Berlin, Germany have exclusive jurisdiction. Consumers may bring proceedings in the courts that have jurisdiction under the law.

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).